All-In-One CRM And Omni-Channel Contact Center With Ticketing System
The larger your business, the trickier it becomes to respond on time to your clients' inquiries. Meanwhile, the ability to react to customers queries' promptly is vital for any organization. To cope with this task, you need to install a CRM ticketing system.
The Functionality and Benefits of Bitrix24
The Bitrix24 CRM ticketing system enables its users to create tickets and prioritize them.
- You can carry out the email to ticket automation and check the status of each ticket at any moment.
- The system will send your notifications about the incoming tickets and their updates.
- You will be able to manage service level agreement preferences (SLA).
Thanks to Bitrix24, companies can significantly improve their level of customer service.
- The system will register ticket response time and efficiency.
- Your managers will be able to analyze the replies of technical specialists.
- This will provide you with valuable insights that will help you to make smarter decisions in the future.
Besides, Bitrix24 offers to its users the following basic features that are closely interconnected with the ticketing helpdesk:
- A built-in CRM
- An omni-channel contact center
- An inbound and outbound call center
- Messenger support
- Live chat for websites
- Social media support
- Email and shared inboxes
Live Chat as a Worthy Alternative to Tickets
Your clients can send messages in the chat 24/7, without any limitations on time or the number of sessions.
Use chat bots, set custom greetings and canned responses as well as adjust business hour settings. When your employees begin to work with the system, they can read its comprehensive routing and transfer rules. There will be support groups and satisfaction ratings. Bitrix24 has a high automation level.
The Bitrix24 live chat is compatible with any type of site. You just embed its code there and then you can fully customize it, using your unique styles and CSS. Feel free to place the live chat button on all pages of the site or just selected ones. The system will save all the conversations to the CRM. The chat is available in several languages and features personal data collection consent.
* Please note that the information may have changed since the publication. For current prices and features please visit Bitrix24 pricing page.
Basic Features
- Unlimited records
- Free 5GB online storage
- Email marketing
- In-built contact center
- Customizable fields
- Quotes & invoices
- Call center
- Cloud or self hosted (open source code access)
- Free mobile CRM iOS and Android
- Free integrations (RestAPI)
Fully Featured CRM
- Leads/Contacts/Companies/Deals
- Unlimited client base size
- Import & Export
- Quotes and Invoices
- Product Catalog
- Currencies and taxes
- CRM Scheduling and event planning
- Learn more
Fully Customizable
- Custom fields
- Sales automation
- Custom forms
- Flexible access right settings
- Web to CRM
- Email to CRM
- Call to CRM
- Contact center to CRM
- Learn more
Document Management
- Email marketing
- Unlimited email templates
- HTML template apps
- Mail merge for individual emails
- Calls to/from CRM
- Phone call recording
- Instant Messaging
- Video conferencing
- Internal collaboration
- Helpdesk & Tickets
- Learn more
Powerful Analytics
- Custom reports
- Dashboards
- Sales pipeline
- Sales funnel
- Expected sales
- Agent activity reports
- Unpaid invoices
- Lead sources (marketing channels)
- Learn more
For more information about Bitrix24, head over to our training courses.
We also have a great YouTube channel that covers every aspect of Bitrix24, from sales and planning to document management and company internal communication tools.
To download the self-hosted edition of Bitrix24 that can be installed on your own server and give you access to open source code, please visit the Bitrix24 Self-Hosted page.
Be sure to check out other Bitrix24 tools:
Project Management
Management
12,000,000+ organizations have chosen Bitrix24