Contact Center

Bitrix24 brings all your customer communication channels into a single dashboard called the Contact Center. Integrated with CRM, it lets you easily track all your customer interactions and collect actionable marketing data.

Central hub for all your social media channels

Instead of having to switch between your business profiles on Facebook, Instagram, WhatsApp, Viber, or other platforms, you get a single hub where you can easily monitor customer activity, reply to messages and comments, analyze data and collect stats.

Bitrix24.CRM + Instagram

This official integration allows you provide a native shopping experience to your customers while you can manage all the interactions (including payments) directly inside Bitrix24.

Bitrix24 + Facebook

Connect your Facebook profile to our Contact Center and reply to messages from your clients directly in Bitrix24 Messenger.

Bitrix24 + WhatsApp

Give your clients more options to connect with your business by enabling the WhatsApp widget on your website.


Bitrix24.CRM + Instagram = More Sales

If you’re using Instagram to sell your products/services online, this integration will take your sales to a whole new level.

Official integration

Connect your Instagram profile with just a few clicks and start scaling your business across Instagram like you never could before.

Smooth shopping experience for your customers

Your customers can shop your products, make orders, and pay for them without leaving the app - all inside Instagram.

Smooth sales experience for you

Manage the whole sales process inside the Bitrix24 CRM: reply to DMs, share product images, and send payment links.


Live chat for your website

A live chat widget that can be placed on your website to provide instant support and customer service to your visitors. All the dialogs are saved in your CRM and, if it’s a returning customer, the system will recognize them.

Rules, routing, and conversation transfers

Use the default settings or create a custom set of rules to manage, route, and distribute customer chats among your team members.

Ratings by customers and supervisors

Every conversation can be rated by a customer and/or your team supervisor. The data is shown in the Contact Center.

Canned replies

Create a set of canned replies to be used to keep customers on hold when your customer support team is not available.



Bitrix24 Telephony allows you to rent local phone numbers, create internal phone number extensions for your employees, set up call queuing and forwarding, and more.

Enhanced VoIP telephony solution

Bitrix24 telephony features call tracking, routing, forwarding, screening, transcription, recording, and so much more.

Integration with Bitrix24 CRM

Calls can be recorded and added to deals in CRM. Incoming calls are forwarded to a sales rep responsible for a particular lead.

Advanced telemarketing

You can run an automatic dialer, install a callback widget on your website, send callback requests, use voice broadcasts and SMS.


Social media + messengers

Connect all your business profiles on social media and messengers to the Contact Center to manage your customer communication channels easier and more efficiently.

Client communication

Connect your Facebook, Instagram, WhatsApp, etc. for quick and easy communication with clients.

Manage your social media profiles from Bitrix24

All your customer interactions are done, stored, and analyzed via a single dashboard.

Analytics and stats

Measure activity by channel, day/time, average response time, customer satisfaction, and peak load.


Email, SMS, and voice calls

The tried-and-true customer communication channels that are still highly popular are also included in your Bitrix24 Omnichannel Contact Center.

Classic helpdesk

Connect your mailboxes to Bitrix24 Contact Center in one click to receive and manage all your emails in one place.


Run SMS campaigns by easily sending promotional text messages to contacts from your customer base.

Voice calls

If you have office/cloud PBX or SIP-trunk, you can rent a SIP connector to make free phone calls and pay just for the outbound calls at your current rates.


More than a communication platform, more like an online collaboration suite

Being a part of the Bitrix24 ecosystem, our employee communication tools are cross-integrated with the rest of the Bitrix24 tools to give you a complete online meeting collaboration, automation, and marketing platform - a single web-based platform to run your business on.

Instead of dozens of processes, activities, and document flows often happening randomly and chaotically, you will get a single, streamlined process - done from start to finish in the Bitrix24 software

What makes Bitrix24 better than 99% of other solutions on the market?

  • Replaces all your current SaaS solutions
  • Free forever for unlimited users
  • Easy to migrate your data from other systems
  • Integrated with all your favorite services and apps
  • Used, loved, and trusted by 12,000,000+ users worldwide
  • 100% flat fee: predictable costs, no per-user pricing

Bitrix24 FAQ

What is Bitrix24?

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Bitrix24 is an online workspace designed to be used by a group of people for sales, marketing, project management, and other activities. It features CRM, tasks, chats, online meetings, and 30+ more tools.

How do I get started with Bitrix24?

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To create an account, all you need to do is enter your email address, confirm it, and that’s it! Your Bitrix24 account is ready to use.

How much is Bitrix24?

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Bitrix24 has 5 membership plans:

  • FREE. Unlimited users, free forever, limited functionality.
  • BASIC. Up to 5 users, US$ 61/mo, great for small businesses and sales teams.
  • STANDARD. Up to 50 users, US$ 124/mo, perfect collaboration for your entire company.
  • PROFESSIONAL. Up to 100 users, US$ 249/mo, maximum sales and business process automation.
  • ENTERPRISE. Up to 10,000 users, starting from US$ 499/mo, digital transformation tools for large businesses and enterprises

Please note that all of our plans are flat-rate, which means you can keep adding more and more users within your plan limit and still pay the same amount of money per month.

What devices can I use Bitrix24 on?

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You can use Bitrix24 in any browser, as a desktop app (for Windows or Mac), or as a mobile app (for iOS or Android).

Will my data be safe with Bitrix24?

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As safe as can be. Bitrix24 stores data in 17 data centers and 600 servers in North America and Europe, depending on the country you are in. All of our data collecting and handling procedures are fully GDPR-compliant.

What are the access levels in Bitrix24?

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Here they are:

  • Employee/user. All new invited users are granted the “employee” position by default, if not set differently by the administrator.
  • Head of a department. These will have extended access permissions to the account. For example, such users will see their subordinate's tasks work reports.
  • Administrator: the user who has been granted administrative access to the account.
  • Extranet user: marked with the Extranet icon and have limited access to your account.


Bitrix24 comes with several dozen integrations available in Bitrix24.Market. You can also create your own apps using our REST API.

Learn more


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