Ticket24

A fully integrated ticketing system to Bitrix24 platfrom. It is the important step to building a great customer experience. It's a central hub for all your customer questions, requests, and concerns. Above all, it gives you a complete picture of each customer, so you can offer the right support.

Ticket24 system is a simple and convenient communication tool with company clients. Using it, they can send inquiries, i.e. raise a tickets regarding your products and services.

How this application works:

1. The client on the page https://ticket24.link/ indicates the address of your Bitrix24 account, his email and his password;
   
2. Once you've entered the required information, you'll be directed to your personal account.
   
3. Your email and password will be securely stored in the Contacts section.
   
4. When a client submits a ticket, it automatically appears as a task on your portal.
   
5. This task is assigned to the group that you specified during the application installation.
   
6. All communication related to the task will be mirrored in the comments section of the ticket, accessible from the client's personal account.
   
7. Additionally, the ticket in the client's personal account will display the name of the current task stage.
   
8. To learn more about our tariff plans, please visit: https://ticket24.emcsoft.io/
   

https://ticket24.emcsoft.io/Full demonstration of how the application works, you can see in this video:

Demonstração completa de como o aplicativo funciona, você pode ver neste vídeo em português: