Bitrix24 + Instagram: Official Integration

Smooth shopping experience for your customers

Your customers can now shop your products, make orders, and pay for them without leaving the app - all inside Instagram.

Smooth sales experience for you

Your sales reps manage the whole sales process inside the Bitrix24 CRM: reply to direct messages, share product images, and send payment links. Message history is saved inside your CRM as well.

Reply to comments

Available only for FB Business accounts

If you get a new comment from a follower on Instagram, it will immediately pop up in Bitrix24 CRM through our Instagram messenger integration and prompt your sales reps to come up with a quick reply.

Seamless checkout process

Once a customer has picked the product to buy, Bitrix24 generates a payment link that you send them via DM. The customer chooses the payment method and completes the purchase!

Online Store in 120 Seconds

Create an online store that’s integrated with Bitrix24 CRM, payments, and product catalog. With an Instagram-like feel and simple navigation, this store will ensure a seamless shopping experience for your customers. Just add the store link to your Instagram profile description and start getting even more orders via our Instagram website integration.

Manage orders inside Bitrix24

Since all the client information is saved and stored inside Bitrix24 CRM, managing orders is easier than ever. When you receive a message from one of your existing clients, the system will pull up all their records, including the client’s name, order history, message history, and so on.

A central hub for all your communication channels

Bitrix24 brings all your customer communication channels into a single dashboard called the Contact Center. Integrated with CRM, it lets you easily track all your customer interactions and collect actionable marketing data.

Automated ad campaign management

Available only for FB Business accounts

With Bitrix24 Instagram CRM integration, you don’t have to be a marketing guru to launch a successful ad campaign on Facebook or Instagram. Use our simple CRM Marketing tool to configure your ads in a few simple steps - the system will do the rest and make sure the ads reach the target audience.

Optimize your ad budget

If you advertise your business on Instagram, this one’s for you. Bitrix24 allows you to use the customer conversion rates from your CRM for optimizing the ad budget and show only the ads that yield the highest conversion rates.

Sales analytics and reports

Get a full breakdown of all your sales team’s results to see who meets (and beats) their sales targets, how much money is generated by each of your channels, and other actionable metrics.